Data Privacy & Protection
At 838jili, your privacy is not an afterthought — it's built into everything we do. This Privacy Policy explains exactly what personal data 838jili collects, why we collect it, how we use it, and the rights you have over your own information as a player in the Philippines.
Your Privacy Matters: This Privacy Policy is issued by 838jili ("838jili," "we," "us," or "our") and applies to all personal data collected through https://838jili.app and any related 838jili services. 838jili is committed to protecting your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By using the 838jili platform, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy describes how 838jili collects, uses, stores, shares, and protects the personal information of players, visitors, and prospective users who interact with the 838jili online gaming platform (the "Platform"). It applies to all personal data processed by 838jili in connection with the provision of its services, regardless of the device or channel through which you access the Platform.
838jili acts as the Personal Information Controller (as defined under the Philippine Data Privacy Act of 2012) with respect to the personal data you provide to us. This means 838jili determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
This Privacy Policy should be read together with 838jili's Terms & Conditions, which govern your use of the Platform. Capitalized terms not defined in this Privacy Policy have the meanings given to them in the Terms & Conditions.
838jili collects only the personal data that is necessary to provide you with a safe, secure, and compliant gaming experience. The categories of personal data we collect include:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration & account updates |
| Financial Data | GCash number, bank account details, transaction history, deposit and withdrawal records | Deposits, withdrawals & KYC |
| Technical Data | IP address, device type, browser type, operating system, session tokens | Automatically on Platform access |
| Usage Data | Games played, wagers placed, session duration, login timestamps, feature interactions | Automatically during Platform use |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact 838jili support |
| Verification Documents | Scanned copies of Philippine National ID, passport, driver's license, proof of address | KYC verification process |
838jili does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where strictly required by applicable law or regulation (e.g., facial recognition for age verification where mandated by PAGCOR).
838jili collects personal data through the following means:
838jili processes your personal data for the following specific, legitimate purposes:
Under the Philippine Data Privacy Act of 2012, 838jili processes your personal data on the following legal bases:
838jili does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third parties with whom 838jili shares personal data are required to process such data only for the specified purpose, in accordance with 838jili's instructions, and subject to data protection obligations no less stringent than those imposed by the Philippine Data Privacy Act of 2012.
838jili retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following retention periods apply:
Upon expiry of the applicable retention period, 838jili will securely delete or anonymize your personal data in accordance with its data disposal procedures.
838jili implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
While 838jili takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying 838jili immediately if you suspect any unauthorized access to your account.
838jili uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies in your browser, refer to your browser's help documentation.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 838jili. To exercise any of these rights, please contact our Data Protection Officer at the details provided in Section 14.
You have the right to be informed about how 838jili collects and processes your personal data. This Privacy Policy fulfills that obligation.
You have the right to request a copy of the personal data 838jili holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data 838jili holds about you.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 838jili's legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.
If you believe 838jili has violated your data privacy rights, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) at privacy.gov.ph.
838jili will respond to all data privacy rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notice to you.
The 838jili Platform is strictly intended for persons who are at least twenty-one (21) years of age. 838jili does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register an account or use the Platform in any way.
If 838jili becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete such data and close the associated account. If you believe that 838jili may have collected data from a minor, please contact our Data Protection Officer immediately at the details in Section 14.
838jili employs mandatory age verification procedures during the registration process and may require submission of government-issued identification to confirm that a player meets the 21+ age requirement.
838jili primarily processes personal data within the Philippines. In certain circumstances, personal data may be transferred to, or processed by, service providers located outside the Philippines — for example, cloud infrastructure providers or international game software providers.
Where such transfers occur, 838jili ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that impose data protection obligations equivalent to those required under the Philippine Data Privacy Act of 2012. 838jili will not transfer your personal data to a country that does not provide an adequate level of data protection without your explicit consent or without implementing appropriate safeguards.
838jili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, 838jili will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes.
838jili has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact our DPO:
Data Protection Officer — 838jili
Email: [email protected]
General Support: [email protected]
Metro Manila, Philippines
We aim to acknowledge all privacy-related inquiries within three (3) business days and to provide a substantive response within thirty (30) days.
Six core promises 838jili makes to every Filipino player about how your personal data is handled.
838jili does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Your data is used solely to provide and improve the 838jili service.
All data in transit is protected by TLS encryption. Sensitive data at rest — including your financial records and KYC documents — is encrypted with AES-256, the same standard used by Philippine banks.
838jili fully complies with the Philippine Data Privacy Act of 2012 (RA 10173). We have a registered Data Protection Officer and maintain all required records of processing activities.
You can access, correct, or request deletion of your personal data at any time. Our DPO responds to all data rights requests within 30 days, as required by Philippine law.
Promotional emails and SMS from 838jili include a one-click unsubscribe option. You can also manage your marketing preferences directly in your account settings at any time.
In the unlikely event of a data breach affecting your personal information, 838jili will notify you and the National Privacy Commission within 72 hours of discovery, as required by the DPA 2012.
Play with Confidence
Now that you know how 838jili protects your personal data, join thousands of Filipino players who trust 838jili for safe, fair, and exciting online gaming. GCash deposits, live dealer games, and instant payouts — all secured by DPA 2012 compliance. 21+ only.